Refund Policy

Refund Policy

Last updated: November 9, 2026

We want you to be happy with every purchase. Because our products are digital, the following refund rules apply.

You Are Eligible for a Full Refund If

  • Your order was not delivered within the delivery time stated on the product page.
  • The code or product you received does not work and we cannot replace it.
  • You received a different product from the one you ordered.
  • Your order was cancelled by us.

Refunds Are Not Available If

  • The code or product has already been redeemed or used successfully.
  • You changed your mind after the product was delivered and redeemed.
  • The issue is caused by restrictions of your own streaming account or region that were stated on the product page.

How to Request a Refund

Contact us within 7 days of your purchase through live chat or at support@streamsnack.com with your order number and a short description of the problem (screenshots help). We usually reply within 24 hours.

Processing Time

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.